Charlie Todd Is a Thoughtless, Arrogant Pr**k
There are improv outfits that do things resembling what Improv Everywhere does - think Yes Men or Reverend Billy. But they aim their mockery and irony and sarcasm not at individuals, but at corporations and religious institutions and government officials or agencies. Sure, there are real people who occupy roles in such structures. But not only are they not their jobs, they are being paid to do those jobs and so are at least partly responsible for what they do. And the Yes Men and the Reverend and his congregants are making fun of the employers not the employees. The people who Charlie selects are just trying to live their lives.
The philosopher Avishai Margalit defines a 'decent society' as one that does not go out of its way to humiliate its members. If that is close to being so (and it seems to me that it is), Charlie Todd (along with his minions) is the poster child for indecency. Someone please give him a dope slap.
* The description of this segment on the This American Life web pages reads: " A group called Improv Everywhere decides that an unknown band, Ghosts of Pasha, playing their first ever tour in New York, ought to think they're a smash hit. So they study the band's music and then crowd the performance, pretending to be hard-core fans. Improv Everywhere just wants to make the band happy—to give them the best day of their lives. But the band doesn't see it that way. Nor does another subject of one of Improv Everywhere's 'missions.'" There is just enough ironic detachment there to avoid passing judgment.